Introduction to Chatbot Flashcards
7 cards from real Chatbots practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Introduction to Chatbot flashcards as text
What is the main difference between a chatbot and a live chat agent?
Answer: A chatbot is automated software, a live agent is a human
A chatbot is automated software while a live chat agent is a real human responding.
What is 'sentiment analysis' used for in chatbots?
Answer: Detecting the emotional tone of user messages
Sentiment analysis detects the emotional tone, such as positive or negative, in messages.
Which scenario is a good use case for a chatbot?
Answer: Answering frequently asked questions
Chatbots excel at answering repetitive, frequently asked questions automatically.
What does 'handoff to human' mean in chatbot systems?
Answer: Transferring the conversation to a human agent
Handoff to human means escalating a conversation from the bot to a live agent.
What is a chatbot 'utterance'?
Answer: An example phrase a user might say to express an intent
An utterance is a sample phrase representing how a user might express a given intent.
Which platform is commonly used to build chatbots?
Answer: Dialogflow
Dialogflow is a popular platform for building and training chatbots.
What is the benefit of using buttons or quick replies in chatbots?
Answer: They guide users and reduce input errors
Buttons and quick replies guide users to valid options and reduce misunderstandings.
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