Chatbots Introduction to Chatbot 4

Question 1

What is the main difference between a chatbot and a live chat agent?

Accepted Answer

A chatbot is automated software, a live agent is a human

Answer

There is no difference

Answer

A chatbot needs no internet

Answer

A live agent uses no language

Question 2

What is 'sentiment analysis' used for in chatbots?

Accepted Answer

Detecting the emotional tone of user messages

Answer

Measuring server temperature

Answer

Counting page views

Answer

Compressing images

Question 3

Which scenario is a good use case for a chatbot?

Accepted Answer

Answering frequently asked questions

Answer

Performing open-heart surgery

Answer

Physically delivering packages

Answer

Painting a house

Question 4

What does 'handoff to human' mean in chatbot systems?

Accepted Answer

Transferring the conversation to a human agent

Answer

Shutting down the server

Answer

Deleting the chat history

Answer

Changing the bot's name

Question 5

What is a chatbot 'utterance'?

Accepted Answer

An example phrase a user might say to express an intent

Answer

A hardware component

Answer

A type of firewall

Answer

A database index

Question 6

Which platform is commonly used to build chatbots?

Accepted Answer

Dialogflow

Answer

Microsoft Paint

Answer

Notepad alone

Answer

A calculator app

Question 7

What is the benefit of using buttons or quick replies in chatbots?

Accepted Answer

They guide users and reduce input errors

Answer

They slow the conversation down

Answer

They disable the bot

Answer

They hide all responses