Chatbot Design and UX Flashcards

What is the primary goal of conversational UX design in chatbots?

Answer: Enable natural, goal-oriented dialogue that helps users complete tasks

Conversational UX focuses on creating natural dialogues that efficiently guide users to their desired outcomes.

Which design pattern helps chatbots handle unexpected user inputs gracefully?

Answer: Fallback intent

A fallback intent catches unrecognized inputs and provides a helpful response rather than failing silently.

What does 'persona' mean in the context of chatbot design?

Answer: The consistent personality, tone, and voice the bot adopts

A chatbot persona defines its name, tone, and communication style to create a consistent and relatable user experience.

Why should chatbots avoid walls of text in responses?

Answer: Long responses overwhelm users and reduce engagement in conversational interfaces

Conversational interfaces rely on short, scannable messages to maintain a natural back-and-forth flow.

What is a 'quick reply' button in chatbot UI design?

Answer: A pre-defined response option users can tap to speed up interaction

Quick replies present tappable options that guide users and reduce typing friction in the conversation.

Which technique helps chatbots set correct user expectations about their capabilities?

Answer: Onboarding messages that explain what the bot can and cannot do

Clear onboarding communication prevents user frustration by honestly describing the bot's scope.