Chatbot Design and UX Flashcards
6 cards from real Chatbots practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Chatbot Design and UX flashcards as text
What is 'progressive disclosure' in chatbot design?
Answer: Revealing information step-by-step as the user needs it
Progressive disclosure keeps conversations focused by presenting only relevant information at each step.
Why is it important for a chatbot to confirm user intent before executing irreversible actions?
Answer: To prevent costly mistakes caused by misunderstood requests
Confirmation prompts ensure the bot understood correctly before performing actions like deletions or purchases.
What role do 'typing indicators' play in chatbot UX?
Answer: They simulate human-like processing time, reducing the perception of lag
Typing indicators create a natural conversational rhythm and signal to users that the bot is working on a response.
Which principle should guide the length of chatbot menu options?
Answer: Limit choices to 3–5 to avoid cognitive overload
Cognitive load research shows users process fewer choices more effectively, so menus should be short and clear.
What is 'error recovery' in chatbot design?
Answer: Providing helpful guidance when a user's input cannot be understood
Effective error recovery acknowledges misunderstanding and offers clarifying questions or alternative paths.
How does multimodal design enhance chatbot experiences on mobile?
Answer: By combining text, images, buttons, and carousels to suit different content types
Multimodal interfaces leverage the full capabilities of modern devices to make interactions richer and more intuitive.
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