Chatbot Fundamentals Flashcards
7 cards from real Chatbots practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Chatbot Fundamentals flashcards as text
What is a 'webhook' commonly used for in chatbots?
Answer: To call external services or fetch live data
Webhooks let a chatbot connect to external systems for live data or actions.
Which metric measures the share of conversations the bot resolves without a human?
Answer: Containment (deflection) rate
Containment rate is the percentage of chats resolved without human escalation.
What is the benefit of giving a chatbot 'guardrails'?
Answer: To restrict unsafe or off-topic responses
Guardrails keep the bot from producing unsafe or off-topic content.
A 'quick reply' button in a chat interface is designed to:
Answer: Offer preset response options the user can tap
Quick replies give tappable preset options to speed up interaction.
Why is data privacy especially important for chatbots?
Answer: They often handle personal or sensitive user information
Chatbots frequently process personal data, raising privacy obligations.
What is 'prompt engineering' in the context of LLM chatbots?
Answer: Crafting instructions to guide the model's responses
Prompt engineering shapes inputs to steer an LLM toward desired outputs.
Which is a sign a chatbot needs retraining or tuning?
Answer: Rising fallback and misunderstanding rates
Frequent fallbacks signal the bot is misunderstanding users and needs tuning.
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