Chatbot Fundamentals Flashcards
7 cards from real Chatbots practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Chatbot Fundamentals flashcards as text
What is 'sentiment analysis' when used by a chatbot?
Answer: Detecting the emotional tone of a user's message
Sentiment analysis identifies whether a message is positive, negative, or neutral.
A 'multi-turn' conversation refers to:
Answer: An exchange spanning several back-and-forth messages
Multi-turn means the dialogue continues across multiple exchanges.
What is the purpose of a 'confidence score' in intent matching?
Answer: To indicate how certain the bot is about the matched intent
A confidence score shows how sure the model is that it matched the right intent.
Which approach combines retrieval of documents with generation for accurate answers?
Answer: RAG (Retrieval-Augmented Generation)
RAG retrieves relevant documents and uses them to ground generated answers.
What is a 'slot' in slot-filling chatbot design?
Answer: A required piece of information the bot must collect
A slot is a required value the bot gathers to complete a task, like a date.
Why might a chatbot ask a clarifying question?
Answer: When the user's intent is ambiguous
Clarifying questions resolve ambiguity when intent is unclear.
What does 'omnichannel' mean for a chatbot strategy?
Answer: Consistent presence across multiple platforms
Omnichannel means a unified bot experience across many platforms.
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