Chatbot Flashcards
7 cards from real Chatbots practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Chatbot flashcards as text
What is a 'multi-turn' conversation in chatbots?
Answer: An exchange spanning several back-and-forth messages
Multi-turn conversations involve multiple exchanges where context carries over.
What metric measures how often a chatbot resolves issues without human help?
Answer: Containment or self-service rate
Containment rate tracks the share of conversations fully handled by the bot.
What is 'fine-tuning' an AI chatbot model?
Answer: Further training a model on specialized data for a task
Fine-tuning adapts a pretrained model to a specific domain or use case.
What is a 'guardrail' in AI chatbot systems?
Answer: A safety control limiting harmful or off-topic responses
Guardrails enforce boundaries to keep the bot's outputs safe and appropriate.
Which best describes a chatbot 'persona'?
Answer: The consistent personality and tone the bot presents
A persona defines the bot's voice, tone, and character in conversations.
What is a benefit of using buttons or quick replies in a chatbot?
Answer: They guide users and reduce input errors
Quick replies offer preset options, making interactions faster and clearer.
Why is continuous testing important for chatbots after launch?
Answer: To catch errors and improve responses as usage grows
Ongoing testing reveals gaps and refines the bot using real conversations.
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