CHAA - Certified Healthcare Access Associate Scheduling and Registration Workflows 6

Question 1

Which scheduling method books multiple patients at the start of each hour and allows them to be seen in order of arrival?

Accepted Answer

Wave scheduling

Answer

Wave scheduling intentionally schedules several patients at the top of the hour, filling the appointment slot with the first patient ready while others wait their turn, which smooths provider workflow and reduces idle time.

Question 2

During the registration workflow, what is the primary reason staff must verify a patient's identity using at least two identifiers?

Accepted Answer

To prevent wrong-patient errors and ensure patient safety

Answer

Using two patient identifiers (such as name and date of birth) is a Joint Commission National Patient Safety Goal designed to prevent mix-ups that could lead to wrong-patient treatment or test results.

Question 3

What is 'open-access' (also called 'advanced access') scheduling?

Accepted Answer

Offering same-day or next-day appointments so patients are seen when they want care

Answer

Open-access scheduling eliminates the traditional backlog by holding capacity for same-day requests, improving patient satisfaction and reducing no-show rates because appointments occur close to when the need arises.

Question 4

When a patient is placed on a surgical schedule and the procedure requires a specific piece of equipment, what scheduling concept ensures that resource is reserved and not double-booked?

Accepted Answer

Resource scheduling

Answer

Resource scheduling coordinates not just provider time but also rooms, equipment, and staff to ensure every element needed for a procedure is available simultaneously, preventing conflicts and delays.

Question 5

A patient calls to reschedule a specialist appointment after a referral is obtained. Which action should the access associate take FIRST before offering a new appointment date?

Accepted Answer

Confirm that the existing referral authorization is still valid and has not expired

Answer

Referral authorizations are time-limited and may specify a window of service. Confirming validity before booking prevents a situation where the patient receives care that is no longer pre-authorized, leading to a claim denial.

CHAA - Certified Healthcare Access Associate Practice Test

CHAA - Certified Healthcare Access Associate Practice Test

CHAA - Certified Healthcare Access Associate Scheduling and Registration Workflows 6