CHA Housekeeping & Facilities Management 2

Question 1

When a guest reports a 'Do Not Disturb' sign has been on a door for over 24 hours, what is the most appropriate first action?

Accepted Answer

Contact the front desk to attempt to reach the guest by phone

Answer

The standard protocol is to first attempt contact by phone before any physical wellness check to respect guest privacy while ensuring safety.

Question 2

Which cleaning chemical should NEVER be mixed with bleach because it produces toxic chloramine gas?

Accepted Answer

Ammonia-based cleaners

Answer

Mixing bleach with ammonia-based cleaners produces toxic chloramine vapors, which can cause serious respiratory harm.

Question 3

In a hotel, what does the term 'par level' refer to in housekeeping linen management?

Accepted Answer

The number of linen sets needed to support one full day of operations

Answer

Par level is the quantity of each linen item required to outfit all rooms once, used as a baseline for inventory management.

Question 4

Which type of preventive maintenance schedule is BEST for tracking HVAC filter replacements in a hotel?

Accepted Answer

Time-based preventive maintenance calendar

Answer

Time-based preventive maintenance calendars schedule recurring tasks like filter replacements at fixed intervals before failures occur.

Question 5

A housekeeper discovers a guest's laptop left behind after checkout. What is the correct procedure?

Accepted Answer

Log it in the lost and found system and secure it immediately

Answer

Lost and found procedures require all items to be logged with date, room number, and description, then secured in a designated area.

(CHA) Certified Hospitality Administrator Practice Test