CHA Housekeeping & Facilities Management 1 — Questions and Answers
Question 1: What is a par level in hotel housekeeping?
- The standard quantity of supplies needed to support operations between deliveries (Correct answer)
- The score given to a room during inspection
- The number of rooms assigned to each housekeeper
- The minimum number of staff required per shift
Correct answer: The standard quantity of supplies needed to support operations between deliveries
A par level establishes the standard quantity of linens, amenities, and supplies that must be maintained to support daily operations between delivery cycles.
Question 2: What is the standard number of rooms a housekeeper is expected to clean per 8-hour shift in a typical U.S. hotel?
- 14-16 rooms (Correct answer)
- 5-8 rooms
- 25-30 rooms
- 40-45 rooms
Correct answer: 14-16 rooms
The industry standard in U.S. hotels is approximately 14-16 rooms per 8-hour shift for a checkout room, though this varies by hotel type, room size, and brand standards.
Question 3: What does 'turndown service' mean in hotel operations?
- An evening service preparing the guest room for sleep by folding back linens and refreshing amenities (Correct answer)
- Declining a guest's request for room service
- The process of refusing walk-in guests
- Turning off all lights in unoccupied rooms
Correct answer: An evening service preparing the guest room for sleep by folding back linens and refreshing amenities
Turndown service is an evening housekeeping service that prepares the room for sleep by folding back the bedcover, closing drapes, placing chocolates, and refreshing towels.
Question 4: What is a preventive maintenance (PM) program in hotel facilities?
- Scheduled maintenance activities designed to prevent equipment breakdowns before they occur (Correct answer)
- Repairing equipment only after it breaks down
- Replacing all equipment annually regardless of condition
- A program to prevent guest complaints about maintenance issues
Correct answer: Scheduled maintenance activities designed to prevent equipment breakdowns before they occur
A preventive maintenance program schedules regular inspections, servicing, and component replacement to prevent equipment failures, extend asset life, and reduce costly emergency repairs.
Question 5: What is the purpose of a room inspection program?
- To ensure rooms meet brand and cleanliness standards before guest check-in (Correct answer)
- To inventory furniture in each room
- To determine which rooms need renovation
- To count the number of guests in each room
Correct answer: To ensure rooms meet brand and cleanliness standards before guest check-in
Room inspections verify that housekeeping has met quality standards, identifying deficiencies before guests encounter them and maintaining consistent service quality.
Question 6: What is an energy management system (EMS) in hotel operations?
- An automated system that controls HVAC, lighting, and energy use to reduce costs and environmental impact (Correct answer)
- A manual system for tracking monthly utility bills
- A program for training staff to turn off lights
- A generator system for emergency power only
Correct answer: An automated system that controls HVAC, lighting, and energy use to reduce costs and environmental impact
An EMS uses sensors, thermostats, and automated controls to manage HVAC, lighting, and other energy-consuming systems, reducing waste when rooms are unoccupied and optimizing efficiency.
CHA Housekeeping & Facilities Management 1
What is a par level in hotel housekeeping?