CHA Housekeeping & Facilities Management 2 — Questions and Answers
Question 1: When a guest reports a 'Do Not Disturb' sign has been on a door for over 24 hours, what is the most appropriate first action?
- Immediately enter the room to check on the guest
- Contact the front desk to attempt to reach the guest by phone (Correct answer)
- Ignore it as guests have the right to privacy for any duration
- Send security to forcibly enter the room
Correct answer: Contact the front desk to attempt to reach the guest by phone
The standard protocol is to first attempt contact by phone before any physical wellness check to respect guest privacy while ensuring safety.
Question 2: Which cleaning chemical should NEVER be mixed with bleach because it produces toxic chloramine gas?
- Plain water
- Ammonia-based cleaners (Correct answer)
- Baking soda solutions
- White vinegar alone
Correct answer: Ammonia-based cleaners
Mixing bleach with ammonia-based cleaners produces toxic chloramine vapors, which can cause serious respiratory harm.
Question 3: In a hotel, what does the term 'par level' refer to in housekeeping linen management?
- The minimum quality grade acceptable for guest use
- The number of linen sets needed to support one full day of operations (Correct answer)
- The maximum inventory allowed in storage rooms
- The standard folding method used for linens
Correct answer: The number of linen sets needed to support one full day of operations
Par level is the quantity of each linen item required to outfit all rooms once, used as a baseline for inventory management.
Question 4: Which type of preventive maintenance schedule is BEST for tracking HVAC filter replacements in a hotel?
- Reactive maintenance log
- Time-based preventive maintenance calendar (Correct answer)
- Guest complaint tracking system
- Annual capital expenditure report
Correct answer: Time-based preventive maintenance calendar
Time-based preventive maintenance calendars schedule recurring tasks like filter replacements at fixed intervals before failures occur.
Question 5: A housekeeper discovers a guest's laptop left behind after checkout. What is the correct procedure?
- Return it to the departing guest's next destination at hotel expense
- Log it in the lost and found system and secure it immediately (Correct answer)
- Leave it in the room for the next guest to report
- Bring it to the front desk and leave it on the counter
Correct answer: Log it in the lost and found system and secure it immediately
Lost and found procedures require all items to be logged with date, room number, and description, then secured in a designated area.
Question 6: What is the primary purpose of a Material Safety Data Sheet (MSDS/SDS) in housekeeping operations?
- To track the cost of cleaning supplies purchased
- To provide safety, handling, and hazard information for chemical products (Correct answer)
- To document the daily cleaning schedule for each floor
- To record employee productivity by room cleaned
Correct answer: To provide safety, handling, and hazard information for chemical products
Safety Data Sheets provide essential information about chemical hazards, safe handling, PPE requirements, and emergency procedures.
Question 7: Which productivity metric is most commonly used to measure housekeeping room attendant efficiency?
- Total pounds of laundry processed per hour
- Number of rooms cleaned per shift (rooms per shift) (Correct answer)
- Average guest satisfaction score per attendant
- Square footage of carpet vacuumed per day
Correct answer: Number of rooms cleaned per shift (rooms per shift)
Rooms per shift is the standard housekeeping productivity benchmark, typically ranging from 14-16 rooms per 8-hour shift.
CHA Housekeeping & Facilities Management 2
When a guest reports a 'Do Not Disturb' sign has been on a door for over 24 hours, what is the most appropriate first action?