What substitution principle should a florist follow when requested flowers are unavailable for a time-sensitive sympathy piece?
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A
Cancel the order and issue a full refund to the customer
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B
Use the cheapest available substitute without disclosing the change
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C
Substitute with flowers of similar color, form, and value while notifying the customer
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D
Delay fulfillment until the exact flowers become available, even if it misses the service