CFB CFB Technology and Software Tools 2

Question 1

What is an ELD and why is it relevant to freight brokers?

Accepted Answer

Electronic Logging Device — confirms Hours of Service compliance

Answer

An ELD (Electronic Logging Device) records a driver's Hours of Service; brokers must work with ELD-compliant carriers to ensure legal operations and avoid using carriers who violate HOS rules.

Question 2

What is the purpose of carrier onboarding software in a freight brokerage?

Accepted Answer

To collect and verify carrier credentials, insurance, and authority digitally

Answer

Carrier onboarding software streamlines the collection and verification of carrier documents such as MC authority, insurance certificates, and W-9 forms before a carrier can haul loads.

Question 3

Which tool do brokers most commonly use to verify a carrier's operating authority and insurance status?

Accepted Answer

FMCSA's SaferWeb / Carrier411

Answer

FMCSA's SaferWeb database and services like Carrier411 allow brokers to instantly verify a carrier's MC number, operating authority status, safety rating, and insurance coverage.

Question 4

What is freight audit software used for in brokerage operations?

Accepted Answer

Reviewing carrier invoices for billing accuracy before payment

Answer

Freight audit software compares carrier invoices against agreed rates and accessorial charges to catch billing errors and overcharges before payment is processed.

Question 5

What role does a CRM system play specifically for a freight broker's sales team?

Accepted Answer

Tracking shipper contacts, leads, call history, and lane opportunities

Answer

A CRM (Customer Relationship Management) system helps brokers track shipper prospects, manage follow-up activities, record lane data, and monitor the sales pipeline.

(CFB) Certified Freight Broker Practice Test

(CFB) Certified Freight Broker Practice Test

CFB CFB Technology and Software Tools 2