CFB CFB Technology and Software Tools 2 — Questions and Answers
Question 1: What is an ELD and why is it relevant to freight brokers?
- Electronic Logging Device — confirms Hours of Service compliance (Correct answer)
- Electronic Load Document — tracks billing records
- Enhanced Logistics Dashboard — monitors broker KPIs
- Estimated Load Delivery — calculates transit time
Correct answer: Electronic Logging Device — confirms Hours of Service compliance
An ELD (Electronic Logging Device) records a driver's Hours of Service; brokers must work with ELD-compliant carriers to ensure legal operations and avoid using carriers who violate HOS rules.
Question 2: What is the purpose of carrier onboarding software in a freight brokerage?
- To collect and verify carrier credentials, insurance, and authority digitally (Correct answer)
- To schedule driver drug tests automatically
- To generate customer invoices
- To post loads to multiple load boards simultaneously
Correct answer: To collect and verify carrier credentials, insurance, and authority digitally
Carrier onboarding software streamlines the collection and verification of carrier documents such as MC authority, insurance certificates, and W-9 forms before a carrier can haul loads.
Question 3: Which tool do brokers most commonly use to verify a carrier's operating authority and insurance status?
- FMCSA's SaferWeb / Carrier411 (Correct answer)
- Better Business Bureau
- State DMV records
- IRS tax portal
Correct answer: FMCSA's SaferWeb / Carrier411
FMCSA's SaferWeb database and services like Carrier411 allow brokers to instantly verify a carrier's MC number, operating authority status, safety rating, and insurance coverage.
Question 4: What is freight audit software used for in brokerage operations?
- Reviewing carrier invoices for billing accuracy before payment (Correct answer)
- Auditing broker sales calls for quality assurance
- Scanning freight for prohibited items
- Monitoring driver background checks
Correct answer: Reviewing carrier invoices for billing accuracy before payment
Freight audit software compares carrier invoices against agreed rates and accessorial charges to catch billing errors and overcharges before payment is processed.
Question 5: What role does a CRM system play specifically for a freight broker's sales team?
- Tracking shipper contacts, leads, call history, and lane opportunities (Correct answer)
- Dispatching drivers to pickup locations
- Filing FMCSA compliance reports
- Managing carrier insurance certificates
Correct answer: Tracking shipper contacts, leads, call history, and lane opportunities
A CRM (Customer Relationship Management) system helps brokers track shipper prospects, manage follow-up activities, record lane data, and monitor the sales pipeline.
Question 6: What does 'freight visibility platform' refer to in modern brokerage technology?
- Software providing real-time shipment tracking shared with shippers (Correct answer)
- A public display board showing available loads at a terminal
- A broker's public website listing their services
- A dashboard showing internal broker revenue metrics
Correct answer: Software providing real-time shipment tracking shared with shippers
A freight visibility platform aggregates GPS, ELD, and check-call data to give shippers a real-time view of their shipment's location and estimated delivery time.
CFB CFB Technology and Software Tools 2
What is an ELD and why is it relevant to freight brokers?