CF Facilitator Principles & Techniques 3

Question 1

Which of the following best describes the 'boomerang' technique in facilitation?

Accepted Answer

Redirecting a question back to the group instead of answering it yourself

Answer

The boomerang technique deflects direct questions back to the group, reinforcing that participants own the content.

Question 2

A group has reached a decision but one member says 'I can live with it but I don't fully support it.' This represents which level of consensus?

Accepted Answer

Gradients of agreement — reservations noted

Answer

Gradients of agreement scales (e.g., Fist to Five) capture nuanced positions, and 'can live with it' typically indicates a middle-range endorsement with reservations.

Question 3

What is the key difference between facilitation and mediation?

Accepted Answer

Facilitation focuses on group process for any task; mediation specifically resolves disputes between opposing parties

Answer

Mediation is specifically designed to resolve conflict between disputing parties, whereas facilitation supports any group working together toward a goal.

Question 4

During an affinity mapping exercise, participants silently group sticky notes into clusters. What is the main benefit of the silence?

Accepted Answer

It prevents dominant voices from influencing how ideas are categorized

Answer

Silent affinity mapping prevents groupthink and verbal dominance, allowing the natural logic of the content to drive clustering.

Question 5

A facilitator uses 'Yes, and…' instead of 'Yes, but…' during an ideation phase. Why?

Accepted Answer

'Yes, and' builds on ideas and maintains positive energy, avoiding premature judgment

Answer

The 'Yes, and' improv principle encourages idea expansion rather than the evaluation or dismissal that 'Yes, but' implies.

(CF) Certified Facilitator Practice Test

(CF) Certified Facilitator Practice Test

CF Facilitator Principles & Techniques 3