CF Conflict Management & Resolution 3

Question 1

A facilitator observes that conflict in a group is rooted in differing values rather than facts. The BEST response is to:

Accepted Answer

Help the group identify shared values and build from common ground

Answer

Values-based conflict requires finding shared ground rather than fact-checking, since values are not debatable in the same way facts are.

Question 2

Which of the following is a sign that conflict in a group has escalated to a destructive level?

Accepted Answer

Subgroups form and exclude others from conversations

Answer

Coalition formation and exclusion indicate destructive escalation; these behaviors erode trust and sabotage group cohesion.

Question 3

In Thomas-Kilmann conflict mode theory, the 'compromising' style is characterized by:

Accepted Answer

Moderate concern for both self and others

Answer

Compromising involves giving up something on both sides, reflecting moderate assertiveness and moderate cooperativeness.

Question 4

A facilitator suspects that a conflict stems from unclear roles rather than interpersonal tension. The BEST diagnostic step is to:

Accepted Answer

Conduct individual interviews to map each person's understanding of their role

Answer

Individual interviews surface role perception gaps without triggering defensiveness in the group setting.

Question 5

Which active listening technique is MOST useful when a speaker is highly emotional and speaking rapidly?

Accepted Answer

Paraphrasing slowly to pace the conversation down

Answer

Deliberate, calm paraphrasing signals that the facilitator is listening and naturally slows the speaker's emotional momentum.

(CF) Certified Facilitator Practice Test