Operations & Process Management Flashcards

At trade shows, the fee for moving freight from the loading dock to the booth space is called:

Answer: Drayage (material handling)

Drayage is the material handling charge for moving exhibit freight to and from the booth.

After an event, comparing actual spend to the approved budget line by line is called:

Answer: Budget reconciliation

Reconciliation matches actual costs against budget to explain variances and close out the project.

An agency gets three competitive quotes for staging before choosing a vendor. This process is commonly called:

Answer: Competitive bidding (RFP/RFQ)

Soliciting multiple bids through an RFP or RFQ supports cost control and vendor selection.

The client asks to add a VR station two weeks before launch. What process should the ops team follow?

Answer: Issue a change order documenting scope, cost, and timeline impact

Change orders formally capture scope changes and their budget and schedule implications.

Which is the best practice for daily on-site communication among the event crew?

Answer: A pre-shift briefing plus assigned radio channels and a contact sheet

Daily briefings and structured radio/contact protocols keep the team aligned in real time.

Which measure best limits overcrowding risk at a high-demand brand activation?

Answer: Capacity limits with timed entry or queue management

Controlled entry and capacity management protect safety and the guest experience.

Why do experiential teams conduct a full technical rehearsal before opening?

Answer: To test AV, cues, and flow so issues are fixed before guests arrive

Tech rehearsals expose equipment and timing problems while there is still time to correct them.