Operations & Process Management Flashcards

Two days before a sampling event, the product shipment is delayed. What should have been prepared in advance to handle this?

Answer: A contingency plan with backup suppliers or alternate delivery routes

Contingency planning identifies backups for critical-path items before problems occur.

Which items on a project schedule have zero slack, meaning any delay pushes back the event date?

Answer: Critical path tasks

Critical path tasks determine the minimum project duration, so delays to them delay everything.

An activation in a public park requires closing a walkway and serving food. What must typically be secured from the municipality?

Answer: Special event and health permits

Public-space events with food generally need special event and health department permits.

What is the main operational benefit of a RACI chart for an event team?

Answer: Clarifies who is Responsible, Accountable, Consulted, and Informed for each task

RACI eliminates role confusion by assigning clear accountability per task.

Brand ambassadors at a retail activation are giving inconsistent product messages. Which operational fix addresses the root cause?

Answer: Standardized training with a talking-points guide and role-play

Consistent training materials and practice align staff messaging.

Which document defines deliverables, timeline, fees, and responsibilities between an agency and a fabrication vendor?

Answer: Statement of work (SOW)

An SOW formally scopes what a vendor will deliver and on what terms.

Strike (load-out) at a convention center runs past the contracted move-out time. What is the most likely consequence?

Answer: Overtime labor charges or venue penalties

Exceeding move-out windows typically triggers penalties and union overtime costs.