Leadership & Team Management Flashcards

Under the Fair Labor Standards Act, non-exempt event staff who work over 40 hours in a workweek must receive:

Answer: Overtime pay at 1.5 times their regular rate

The FLSA requires time-and-a-half for non-exempt employees' hours over 40 in a workweek.

An agency uses an independent staffing partner for ambassadors. What helps ensure quality control?

Answer: A service-level agreement that sets training, performance metrics, and replacement policies

Clear SLAs set expectations and accountability for outsourced staff.

Which leadership behavior best shows emotional intelligence when a client criticizes the team onsite?

Answer: Staying calm, listening actively, and addressing the concerns constructively

Self-regulation and empathy help leaders defuse tension and keep relationships intact.

What is a key benefit of servant leadership in experiential event teams?

Answer: It puts the team's growth and needs first, which builds trust and engagement

Servant leaders support and develop their teams, which builds commitment and better performance.

When onboarding temporary event staff, which element is most critical to include?

Answer: Brand objectives, role duties, safety and emergency procedures, and conduct expectations

Effective onboarding prepares temp staff to deliver the experience safely and on-brand.

Which metric most directly measures brand ambassador performance at a lead-generation activation?

Answer: Qualified leads captured per staff hour

Leads per staff hour ties individual effort to the activation's main objective.

Two team members disagree on the creative direction for a booth design. Using the Thomas-Kilmann model, which mode aims for a win-win result?

Answer: Collaborating

Collaborating is high in both assertiveness and cooperation and looks for solutions that satisfy both sides.