Leadership & Team Management Flashcards

Which approach best builds psychological safety in an event production team?

Answer: Encouraging staff to raise concerns and admit errors without fear of blame

Psychological safety lets team members speak up, which surfaces risks early.

When recruiting brand ambassadors for a premium spirits activation, which qualification is legally essential in the U.S.?

Answer: Being of legal drinking age and holding any required alcohol-server certification

Staff serving alcohol must meet age rules and state server-training requirements.

A key team member has resigned mid-tour. What best minimizes disruption?

Answer: Maintain cross-training and documented procedures so others can step in

Cross-training and documentation create bench strength and continuity.

Which feedback model gives specific observations about behavior and its effect?

Answer: SBI (Situation-Behavior-Impact)

SBI keeps feedback objective by describing the situation, the behavior, and its impact.

Which communication structure is most effective during a live event with many staff zones?

Answer: A defined chain of command with zone leads and assigned radio channels

A clear chain of command and channel plan stops radio overload and speeds response.

A team lead notices burnout during a multi-week activation. What is the most appropriate response?

Answer: Rotate assignments, enforce breaks, and check in one-on-one

Managing workload and wellbeing protects performance and the guest experience.

Which practice best supports diversity and inclusion when staffing a consumer-facing activation?

Answer: Recruiting staff who reflect the diverse audience and providing inclusive-service training

Diverse, well-trained staff connect authentically with varied audiences and support equitable practices.