Organizational Development and Change Management Flashcards

Which change management model outlines eight sequential steps, beginning with creating a sense of urgency and ending with anchoring new approaches in the culture?

Answer: Kotter's 8-Step Model

Kotter's 8-Step Model specifically begins with establishing urgency and concludes with embedding changes in organizational culture.

In the ADKAR change management model, what does the letter 'K' represent?

Answer: Knowledge of how to change

In ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement), 'K' stands for Knowledge of how to change.

Which organizational development (OD) intervention involves systematically collecting data from all levels of an organization and feeding it back to employees for problem-solving?

Answer: Survey feedback

Survey feedback is an OD technique in which data is collected via surveys and then shared with participants to identify and solve problems.

Kurt Lewin's three-step change model consists of which sequence?

Answer: Unfreeze, Change, Refreeze

Lewin's model describes change as Unfreeze (preparing for change), Change (making the transition), and Refreeze (stabilizing the new state).

A talent development professional is helping a company shift to a self-directed learning culture. Which OD approach best supports this goal?

Answer: Human resource management intervention

Human resource management interventions target individual and group practices like performance management, career development, and learning culture.

Which concept refers to the psychological state employees experience when change is imposed without adequate communication or involvement?

Answer: Resistance to change

Resistance to change is the psychological and behavioral pushback employees exhibit when change is perceived as threatening or poorly communicated.

In organizational development, 'action research' is best described as:

Answer: A cyclical process of diagnosing, planning, acting, and evaluating within an organization

Action research in OD is an iterative, collaborative process involving diagnosis, planning interventions, implementing them, and evaluating outcomes.