Performance Improvement and Analysis Flashcards

Human Performance Improvement (HPI) focuses on:

Answer: Systematic analysis and evidence-based interventions to close performance gaps

HPI uses a systematic, results-focused process to identify root causes of performance gaps and implement the most appropriate solutions, which may or may not include training.

A 'cause analysis' in performance improvement is conducted to:

Answer: Identify the root causes of a performance gap

Cause analysis identifies the underlying factors (knowledge, motivation, environment, processes) that explain why a performance gap exists.

Which of the following is a non-training solution to a performance problem caused by lack of feedback?

Answer: Implementing a regular performance feedback system

When a performance gap is caused by lack of feedback, implementing a structured feedback mechanism—not training—is the appropriate performance intervention.

Gilbert's Behavior Engineering Model (BEM) categorizes performance factors into:

Answer: Environmental and individual repertoire factors

Gilbert's BEM divides performance factors into environmental supports (information, resources, incentives) and individual repertoire (knowledge, capacity, motivation).

A 'job aid' is best described as:

Answer: A performance support tool that provides information at the point of need

A job aid is a performance support tool (checklist, guide, reference card) used on the job to help employees complete tasks accurately without relying on memory.

In HPT (Human Performance Technology), what comes before designing interventions?

Answer: Conducting performance and cause analysis

Before selecting interventions, practitioners must conduct both performance analysis (gap identification) and cause analysis (root cause determination).