Performance Improvement and Analysis Flashcards

A competency model in performance improvement is used to:

Answer: Define the knowledge, skills, and behaviors required for successful job performance

Competency models identify and define the specific knowledge, skills, attitudes, and behaviors needed for effective performance in a given role.

'Incentives' as a performance factor refer to:

Answer: The consequences—positive or negative—that motivate or discourage specific behaviors

In performance improvement, incentives encompass all consequences (rewards, recognition, consequences for poor performance) that shape employee behavior.

The primary difference between training and performance support is:

Answer: Training builds long-term capability; performance support provides immediate on-the-job assistance

Training is designed to build lasting knowledge and skills, while performance support provides just-in-time assistance to guide behavior at the moment of need.

'Systemic thinking' in performance improvement means:

Answer: Considering how all parts of the organization interact when diagnosing performance problems

Systemic thinking considers the interdependencies between organizational components—structure, processes, culture, and people—when diagnosing and solving performance problems.

Which role does a performance consultant play when helping leadership identify business challenges?

Answer: Strategic partner and analyst

In performance consulting, the practitioner acts as a strategic business partner who helps leaders diagnose organizational issues and align L&D interventions with business goals.

Behavior modeling in training is most effective for developing:

Answer: Interpersonal and procedural skills through observation and practice

Behavior modeling—demonstrating correct behavior, practicing it, and receiving feedback—is particularly effective for developing interpersonal skills like communication and coaching.