Performance Improvement and Analysis Flashcards
6 cards from real CPLP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Performance Improvement and Analysis flashcards as text
The 'Is/Should' analysis in performance consulting refers to:
Answer: Comparing current performance against desired performance standards
The 'Is/Should' (or 'Actual/Desired') analysis compares current performance levels against the target standard to quantify the performance gap.
Environmental factors affecting performance include all of the following EXCEPT:
Answer: Individual employee cognitive ability
Individual cognitive ability is a personal (individual repertoire) factor, not an environmental factor; environment includes resources, feedback, and clear expectations.
Which performance consulting approach is most associated with Dana and Jim Robinson?
Answer: Performance Consulting model
Dana and Jim Robinson developed the Performance Consulting approach, which focuses on partnering with business leaders to achieve organizational goals through performance improvement.
In performance improvement, 'proactive' consulting means:
Answer: Anticipating performance needs before they become problems
Proactive performance consulting involves identifying emerging performance needs and recommending interventions before performance gaps become critical.
Which intervention would best address a performance problem caused by insufficient resources?
Answer: Ensuring employees have the necessary tools, materials, and equipment
When resources are the root cause, providing employees with the required tools, equipment, or materials is the appropriate environmental intervention.
Lean process improvement techniques are applied in L&D primarily to:
Answer: Eliminate waste and inefficiency in learning processes and delivery
Lean principles are applied to L&D processes to identify and eliminate waste, streamline course development, and increase efficiency.
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