Managing Learning Programs Flashcards

A project charter for an L&D initiative typically includes:

Answer: Project scope, objectives, stakeholders, timeline, and resource requirements

A project charter defines the purpose, scope, deliverables, stakeholders, timeline, and resources for an L&D project, providing formal authorization to proceed.

Which metric is most useful for evaluating the efficiency of an L&D department?

Answer: Cost per learning hour

Cost per learning hour measures how efficiently the L&D department delivers learning, balancing investment against instructional time produced.

Vendor management in L&D includes all of the following EXCEPT:

Answer: Designing internal course content

Designing internal course content is an in-house L&D activity; vendor management focuses on external relationships, contracts, quality assurance, and performance monitoring.

The 70-20-10 learning framework suggests that:

Answer: 70% of learning comes from on-the-job experience, 20% from social interactions, and 10% from formal training

The 70-20-10 model proposes that most learning occurs through challenging work experiences (70%), developmental relationships (20%), and formal coursework (10%).

An L&D governance structure typically includes:

Answer: Policies, decision-making processes, roles, and oversight mechanisms for learning programs

L&D governance defines the policies, standards, decision-making authority, and accountability structures that guide the delivery and management of learning programs.

When aligning L&D with organizational talent strategy, which process is most important?

Answer: Conducting regular talent gap analyses and mapping learning to capability needs

Regularly assessing talent gaps and mapping learning solutions to the capabilities the organization needs ensures L&D investment delivers business value.