Certified Agile Service Manager Trivia 5

Question 1

Which of the following best describes 'psychological safety' in the context of Agile teams?

Accepted Answer

A team environment where members feel safe to take risks, voice concerns, and admit mistakes without fear of punishment

Answer

Psychological safety, a term popularized by Amy Edmondson, is the belief that speaking up or making mistakes won't result in punishment, enabling team learning.

Question 2

In Agile Service Management, what is an 'incident' as defined by ITSM frameworks?

Accepted Answer

An unplanned interruption or reduction in quality of an IT service

Answer

An incident is any unplanned event that disrupts or degrades an IT service, requiring rapid restoration to minimize business impact.

Question 3

What does the 'T-shaped skills' model mean in the context of Agile teams?

Accepted Answer

Team members have deep expertise in one area but broad knowledge across multiple disciplines

Answer

T-shaped individuals have depth in one specialty (the vertical bar) and breadth across multiple areas (the horizontal bar), enabling versatile collaboration.

Question 4

Which Agile Service Management practice uses 'Minimum Viable Service' (MVS) to validate service concepts?

Accepted Answer

Lean Startup applied to services

Answer

Applying Lean Startup principles to services means launching a Minimum Viable Service to test assumptions with real users before full-scale investment.

Question 5

What is the main purpose of a 'blameless post-mortem' in Agile and DevOps organizations?

Accepted Answer

To learn from failures without attributing blame, improving systems and processes

Answer

Blameless post-mortems focus on systemic factors and process improvements rather than individual blame, creating a culture of learning from failure.

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Trivia 5