Certified Agile Service Manager Trivia 3

Question 1

Which ITIL 4 guiding principle aligns most closely with the Agile value of 'responding to change over following a plan'?

Accepted Answer

Progress iteratively with feedback

Answer

ITIL 4's 'Progress iteratively with feedback' directly mirrors Agile's emphasis on adapting to change through iterative cycles.

Question 2

In Agile Service Management, what is a 'value stream'?

Accepted Answer

The series of steps an organization takes to deliver a product or service to a customer

Answer

A value stream maps all the steps — value-adding and non-value-adding — required to deliver a service from request to fulfillment.

Question 3

Which Agile ceremony is specifically designed to demonstrate completed work to stakeholders and gather their feedback?

Accepted Answer

Sprint Review

Answer

The Sprint Review is a collaborative session where the team demonstrates the increment and stakeholders provide feedback.

Question 4

What does the acronym CASM stand for in the context of IT service certifications?

Accepted Answer

Certified Agile Service Manager

Answer

CASM stands for Certified Agile Service Manager, a certification offered by the ITSM Academy and similar bodies.

Question 5

Which metric measures the average time from when a work item enters a team's queue until it is delivered?

Accepted Answer

Lead time

Answer

Lead time measures the total elapsed time from when a customer request enters the system to when it is delivered.

Certified Agile Service Manager Practice Test