Certified Agile Service Manager Trivia 2

Question 1

Which Agile framework uses a board with columns such as 'To Do,' 'In Progress,' and 'Done' to visualize workflow?

Accepted Answer

Kanban

Answer

Kanban uses a visual board to represent workflow stages and limit work in progress.

Question 2

In the context of Agile Service Management, what does WIP stand for?

Accepted Answer

Work In Progress

Answer

WIP stands for Work In Progress, a key metric in Kanban that limits concurrent tasks to improve flow.

Question 3

Which concept from Lean methodology focuses on eliminating activities that consume resources but add no value to the customer?

Accepted Answer

Muda

Answer

Muda is the Japanese term for waste — any activity that consumes resources without adding customer value.

Question 4

What is the primary role of a Service Owner in Agile Service Management?

Accepted Answer

Accountable for the end-to-end delivery and quality of a specific service

Answer

A Service Owner is accountable for the overall quality, performance, and continuous improvement of a specific service.

Question 5

In Scrum, what event provides an opportunity for the team to inspect and adapt their processes at the end of each sprint?

Accepted Answer

Sprint Retrospective

Answer

The Sprint Retrospective is held after the Sprint Review and focuses on improving the team's process, not the product.

Certified Agile Service Manager Practice Test