Certified Agile Service Manager Scrum for Service Management 4

Question 1

In Scrum for service management, an 'increment' at the end of a Sprint should be:

Accepted Answer

A potentially shippable improvement to the service

Answer

Each Sprint must produce a usable, potentially releasable increment that adds value to the service.

Question 2

A service management team notices that the same types of incidents recur every Sprint. Which Scrum event is MOST appropriate for addressing root causes?

Accepted Answer

Sprint Retrospective

Answer

The Sprint Retrospective focuses on continuous process improvement, making it the right forum to analyze and solve recurring incident patterns.

Question 3

In Scrum, 'velocity' in a service context is BEST used for:

Accepted Answer

Forecasting how much work the team can complete in future Sprints

Answer

Velocity is a planning tool that helps teams forecast future throughput based on historical Sprint data, not a performance metric.

Question 4

Which role in Scrum is accountable for maximizing the value of the work performed by the Development Team?

Accepted Answer

Product Owner

Answer

The Product Owner is solely accountable for maximizing the value of the product resulting from the Development Team's work.

Question 5

A service team consistently fails to complete all Sprint Backlog items. The MOST likely root cause in a Scrum context is:

Accepted Answer

The team is over-committing during Sprint Planning

Answer

Consistently incomplete Sprints typically indicate over-commitment during planning, often because capacity or complexity is underestimated.

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Scrum for Service Management 4