Certified Agile Service Manager Scrum for Service Management 3

Question 1

In Scrum-based ITSM, which event provides the formal opportunity for stakeholders to inspect the service increment and give feedback?

Accepted Answer

Sprint Review

Answer

The Sprint Review is the inspect-and-adapt event where the team demonstrates the increment to stakeholders and collects feedback.

Question 2

A Certified Agile Service Manager applies Scrum's empirical process control through which three pillars?

Accepted Answer

Transparency, Inspection, Adaptation

Answer

Scrum's empirical model rests on Transparency, Inspection, and Adaptation to manage uncertainty in complex work.

Question 3

A service team finds that their Sprint Retrospective action items are never implemented. The BEST corrective action is to:

Accepted Answer

Add retrospective action items directly into the next Sprint Backlog

Answer

Converting action items into backlog entries gives them visibility, priority, and accountability within the normal Scrum flow.

Question 4

In service management, 'technical debt' accrued during Sprints should be handled by:

Accepted Answer

Adding debt reduction stories to the Product Backlog for prioritization

Answer

Making technical debt visible in the backlog allows the Product Owner to prioritize it against other work based on business impact.

Question 5

What is the recommended maximum duration for a Sprint in Scrum?

Accepted Answer

1 month

Answer

Scrum prescribes Sprints of one month or less to limit risk and enable frequent inspection.

Certified Agile Service Manager Practice Test