Certified Agile Service Manager Kanban, Lean, and DevOps 5

Question 1

In Lean value stream mapping, a 'push' system is characterized by:

Accepted Answer

Work being pushed forward based on a schedule regardless of downstream capacity

Answer

In a push system, work is forwarded to the next stage on a schedule or when complete, regardless of whether downstream has capacity to handle it.

Question 2

A DevOps team implements feature flags (feature toggles). What primary benefit does this provide?

Accepted Answer

Ability to deploy code to production while keeping features disabled until ready

Answer

Feature flags decouple deployment from release, allowing code to be in production but inactive until deliberately enabled.

Question 3

Which Kanban practice involves regularly reviewing and adjusting the policies governing how work flows through the system?

Accepted Answer

Service delivery review

Answer

The service delivery review focuses on evaluating and improving the policies, flow metrics, and service delivery performance of the Kanban system.

Question 4

In the context of DevOps and ITSM integration, how should change management adapt to support frequent small deployments?

Accepted Answer

Establish pre-approved standard changes for low-risk automated deployments

Answer

Pre-approved standard changes allow routine, low-risk automated deployments to proceed without individual CAB review, balancing speed and governance.

Question 5

The Lean principle 'seek perfection' (continuous improvement) is most closely aligned with which Agile ceremony?

Accepted Answer

Sprint retrospective

Answer

The retrospective is dedicated to reflecting on the process and identifying improvements, directly embodying the Lean pursuit of perfection.

Certified Agile Service Manager Practice Test