Certified Agile Service Manager Kanban, Lean, and DevOps 3

Question 1

In DevOps, 'shift left' testing means:

Accepted Answer

Moving testing activities earlier in the development lifecycle

Answer

Shifting left moves testing closer to development so defects are caught earlier when they are cheaper and easier to fix.

Question 2

Which Lean concept describes matching the pace of production to the rate of customer demand?

Accepted Answer

Takt time

Answer

Takt time is the available production time divided by customer demand rate, setting the rhythm for delivering value.

Question 3

A Kanban board shows items consistently piling up in the 'Testing' column. Using a systems thinking approach, what is the most appropriate first action?

Accepted Answer

Analyze why testing is slower than upstream stages and address the constraint

Answer

The Theory of Constraints approach requires identifying and addressing the root cause of the bottleneck before making other changes.

Question 4

In the context of Agile Service Management, how does DevOps complement ITSM processes?

Accepted Answer

By accelerating delivery while maintaining governance and stability

Answer

DevOps enhances ITSM by enabling faster, automated delivery while preserving the governance that ITSM processes provide.

Question 5

Which practice in DevOps provides the ability to quickly revert a deployment if a critical defect is detected?

Accepted Answer

Blue-green deployment

Answer

Blue-green deployments maintain two identical production environments so traffic can instantly switch back to the stable version.

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Kanban, Lean, and DevOps 3