Certified Agile Service Manager Kanban, Lean, and DevOps 2

Question 1

In Kanban, what does the concept of 'classes of service' primarily help teams manage?

Accepted Answer

Different urgency levels and risk profiles of work items

Answer

Classes of service categorize work items by urgency and risk so teams can apply appropriate policies and prioritization rules.

Question 2

Which Lean principle focuses on creating a smooth, uninterrupted movement of value from request to delivery?

Accepted Answer

Create flow

Answer

The 'Create Flow' principle aims to eliminate interruptions and bottlenecks so work moves continuously through the value stream.

Question 3

In DevOps, what is the primary purpose of a 'deployment pipeline'?

Accepted Answer

To automate the process of getting code from version control to production

Answer

A deployment pipeline automates build, test, and release stages so code changes can flow safely and quickly to production.

Question 4

A Kanban team notices their cycle time keeps increasing even though WIP limits are respected. What should they investigate first?

Accepted Answer

Blockers and impediments within workflow stages

Answer

Rising cycle time despite WIP compliance usually indicates hidden blockers slowing work through individual stages.

Question 5

Which DevOps practice involves running the same automated tests on every code commit to detect integration problems early?

Accepted Answer

Continuous Integration

Answer

Continuous Integration (CI) merges code frequently and runs automated tests on every commit to catch integration issues early.

Certified Agile Service Manager Practice Test