Certified Agile Service Manager General Practice 4

Question 1

In Agile Service Management, what is the purpose of a 'sprint review'?

Accepted Answer

Demonstrate completed work to stakeholders and gather feedback

Answer

The sprint review is a collaborative session where the team shows stakeholders what was built and collects feedback to inform future work.

Question 2

Which concept describes breaking down large service improvements into smaller, independently deliverable pieces?

Accepted Answer

Vertical slicing

Answer

Vertical slicing cuts through all layers of a feature so each slice delivers end-to-end value independently, enabling faster feedback.

Question 3

A service team notices that incidents of the same type keep recurring. Which Agile/ITSM practice should they prioritize?

Accepted Answer

Conducting root cause analysis via Problem Management

Answer

Problem Management investigates root causes of recurring incidents to prevent them from happening again.

Question 4

What is 'technical debt' in the context of Agile service delivery?

Accepted Answer

The accumulated cost of shortcuts taken now that must be addressed later

Answer

Technical debt represents deferred work — quick fixes and workarounds that accumulate interest in the form of future rework and instability.

Question 5

Which Agile principle is MOST reflected in prioritizing customer-reported service issues over internal improvement tasks?

Accepted Answer

Customer collaboration over contract negotiation

Answer

Prioritizing customer-reported issues reflects the Agile principle of valuing customer collaboration and delivering what customers actually need.

Certified Agile Service Manager Practice Test