Certified Agile Service Manager General Practice 3

Question 1

Which role in a Scrum-based service team is responsible for maximizing the value of work produced by the development team?

Accepted Answer

Product Owner

Answer

The Product Owner owns the backlog and is accountable for prioritizing work to maximize delivered value.

Question 2

A Certified Agile Service Manager wants to reduce lead time for a recurring service request. What is the FIRST step?

Accepted Answer

Map the current value stream to identify waste

Answer

Value stream mapping visualizes the current workflow and exposes waste and delays before any improvement action is taken.

Question 3

Which ITIL practice aligns MOST closely with the Agile concept of rapid, small deployments?

Accepted Answer

Change Enablement

Answer

Change Enablement governs how changes are authorized and deployed, making it the closest ITIL practice to Agile's continuous deployment goals.

Question 4

In a hybrid Agile/ITSM environment, how should a CAB (Change Advisory Board) be adapted to support Agile speed?

Accepted Answer

Pre-authorize standard changes and use lightweight approval for low-risk changes

Answer

Pre-authorizing standard changes and streamlining low-risk approvals reduces bottlenecks while maintaining governance for high-risk changes.

Question 5

What is the MAIN benefit of using user stories in IT service management?

Accepted Answer

They capture service requirements from the customer's perspective

Answer

User stories frame requirements as customer needs and desired outcomes, keeping the team focused on value delivery.

Certified Agile Service Manager Practice Test