Certified Agile Service Manager Certified Agile Service Manager MCQ 4

Question 1

Which Agile ceremony is most effective for aligning multiple service teams working on interdependent deliverables?

Accepted Answer

Scrum of Scrums

Answer

Scrum of Scrums is a scaled coordination meeting where representatives from each team synchronize on dependencies and impediments.

Question 2

A service manager wants to reduce the lead time for standard change requests. Which Agile approach is most appropriate?

Accepted Answer

Automate pre-approved standard changes using a CI/CD pipeline

Answer

Automating pre-approved standard changes through CI/CD eliminates manual steps and dramatically reduces lead time.

Question 3

What is the role of the Agile Service Manager during a sprint review?

Accepted Answer

Facilitating stakeholder feedback on completed service work

Answer

The sprint review is a collaborative session where stakeholders inspect completed work and provide feedback to inform future direction.

Question 4

Which of the following best describes 'technical debt' in an IT service management context?

Accepted Answer

Shortcuts or deferred work that increase future maintenance burden

Answer

Technical debt represents deferred improvements or quick fixes that make future changes harder and more expensive.

Question 5

An Agile service team's cumulative flow diagram shows a widening band for the 'In Progress' stage. What does this indicate?

Accepted Answer

Work is accumulating in progress, signaling a bottleneck

Answer

A widening 'In Progress' band in a cumulative flow diagram reveals that work is piling up and not flowing through to completion.

Certified Agile Service Manager Practice Test