Certified Agile Service Manager Agile SM Roles 3

Question 1

In Agile Service Management, the 'Agile Coach' role differs from a traditional IT manager primarily because the coach:

Accepted Answer

Guides and mentors the team without directing their work

Answer

An Agile Coach facilitates learning and self-organization rather than managing or directing team activities.

Question 2

Which Agile SM role is responsible for defining and communicating the vision for the service?

Accepted Answer

Product Owner

Answer

The Product Owner defines the service vision and ensures the team understands it to guide their work.

Question 3

During a sprint review, a stakeholder asks who is responsible for accepting or rejecting completed work. Who fulfills this role?

Accepted Answer

Product Owner

Answer

The Product Owner has authority to accept or reject completed work based on whether it meets the agreed acceptance criteria.

Question 4

A Release Manager wants to integrate into an Agile SM team. Which Agile role best maps to release coordination responsibilities?

Accepted Answer

DevOps Engineer within the cross-functional team

Answer

In Agile SM, release coordination is embedded within the cross-functional team, often carried by a DevOps or pipeline-skilled team member.

Question 5

Which Agile SM concept describes the team's collective accountability for service quality rather than assigning blame to individuals?

Accepted Answer

Shared ownership

Answer

Shared ownership means the entire team is responsible for outcomes, fostering collaboration and reducing blame culture.

Certified Agile Service Manager Practice Test