Certified Agile Service Manager Agile SM Roles 2

Question 1

Which role in Agile Service Management is primarily responsible for removing impediments that block the team's progress?

Accepted Answer

Scrum Master / Agile Coach

Answer

The Scrum Master or Agile Coach actively identifies and removes obstacles that prevent the team from delivering value.

Question 2

In an Agile SM context, who holds accountability for the ROI and business value delivered by the service?

Accepted Answer

Product Owner

Answer

The Product Owner is accountable for maximizing the value of the product and the work of the development team.

Question 3

A Service Manager transitioning to Agile discovers that her traditional 'command and control' style conflicts with Agile principles. Which Agile SM role style should she adopt?

Accepted Answer

Servant leader

Answer

Agile SM requires servant leadership, where the manager empowers and supports the team rather than directing them.

Question 4

Which stakeholder is considered the 'voice of the customer' in Agile Service Management?

Accepted Answer

Product Owner

Answer

The Product Owner represents customer and stakeholder interests and communicates their needs through the prioritized backlog.

Question 5

In Agile SM, who is responsible for ensuring that sprint ceremonies such as retrospectives and stand-ups actually occur?

Accepted Answer

Scrum Master

Answer

The Scrum Master facilitates all Agile ceremonies and ensures they happen on schedule and are productive.

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Agile SM Roles 2