Certified Agile Service Manager Agile Process Design 4

Question 1

In Agile process design, 'experiment-driven design' means the team should:

Accepted Answer

Run hypothesis-based trials on process changes and measure outcomes before full adoption

Answer

Experiment-driven design uses structured hypotheses and measured outcomes to validate process changes before committing to full-scale rollout.

Question 2

Which Agile value MOST directly supports designing processes that respond to customer feedback?

Accepted Answer

Customer collaboration over contract negotiation

Answer

Customer collaboration over contract negotiation drives teams to continuously engage customers and redesign processes around their actual needs.

Question 3

A service team uses a Kanban board for process design. What should trigger a process review?

Accepted Answer

When metrics such as cycle time or throughput show a persistent negative trend

Answer

Metrics-driven triggers ensure process reviews are based on objective evidence of performance degradation rather than arbitrary schedules.

Question 4

What is 'minimal viable process' (MVP-process) in Agile service management?

Accepted Answer

The simplest process design that delivers the required service outcome, to be enhanced iteratively

Answer

A minimal viable process starts with only the essential steps needed to deliver value, then evolves based on feedback and learning.

Question 5

Which of the following BEST illustrates 'process transparency' in an Agile context?

Accepted Answer

Making the workflow, status of all work items, and process metrics visible to the entire team

Answer

Process transparency means all stakeholders can see the current state of work and key metrics in real time, enabling fast identification of issues.

Certified Agile Service Manager Practice Test