Certified Agile Service Manager Agile Process Design 3

Question 1

Which artifact is MOST useful for visualizing bottlenecks in an Agile service process?

Accepted Answer

Cumulative flow diagram

Answer

A cumulative flow diagram shows work item states over time, making bottlenecks visible as plateaus or expansions in a particular stage.

Question 2

An Agile service team notices their cycle time is increasing. What should they do FIRST?

Accepted Answer

Analyze the process using a value stream map to identify waste

Answer

A value stream map reveals where delays and waste are occurring in the process, informing targeted improvements before adding resources.

Question 3

In Agile process design, what is the role of a 'swimlane' in a workflow?

Accepted Answer

To visually separate work by team, role, or service type for clarity

Answer

Swimlanes divide a workflow board into horizontal or vertical lanes by team, role, or category, making responsibilities and handoffs clear.

Question 4

Which Agile ceremony is MOST directly aimed at improving the team's process design?

Accepted Answer

Sprint retrospective

Answer

The sprint retrospective focuses specifically on inspecting and adapting the team's processes, tools, and ways of working.

Question 5

A CASM practitioner wants to reduce handoff delays in a service process. Which approach is MOST Agile?

Accepted Answer

Create cross-functional teams that can complete work end-to-end with fewer handoffs

Answer

Cross-functional teams reduce handoffs by combining skills needed to deliver value end-to-end, eliminating wait times between specialist groups.

Certified Agile Service Manager Practice Test