Certified Agile Service Manager Agile Manifesto and Principles 2

Question 1

A service team chooses a quick standup meeting over filing a formal status report. Which Agile value does this best reflect?

Accepted Answer

Individuals and interactions over processes and tools

Answer

Choosing direct human communication (standup) over formal documentation reflects 'individuals and interactions over processes and tools.'

Question 2

What does the Agile Manifesto explicitly say about the items listed on the right side of each value pairing?

Accepted Answer

There is value in right-side items, but left-side items are valued more

Answer

The manifesto states 'while there is value in the items on the right, we value the items on the left more.'

Question 3

A service manager insists all change requests go through a 10-step documentation process before any action is taken. Which Agile value does this most conflict with?

Accepted Answer

Individuals and interactions over processes and tools

Answer

Over-emphasizing process documentation before allowing action conflicts with 'individuals and interactions over processes and tools.'

Question 4

When a conflict exists between strict SLA contract terms and what actually best serves the customer, the Agile Manifesto's values suggest prioritizing:

Accepted Answer

Customer collaboration to find the best solution

Answer

'Customer collaboration over contract negotiation' emphasizes working with customers toward good outcomes rather than strict contract adherence.

Question 5

Which of the four Agile values is listed first in the Agile Manifesto?

Accepted Answer

Individuals and interactions over processes and tools

Answer

'Individuals and interactions over processes and tools' is the first value listed in the Agile Manifesto.

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Agile Manifesto and Principles 2