CEM Human Resources & Workforce Management Flashcards

What is the FIRST step an exhibition manager should take when determining staffing needs for a large trade show?

Answer: Conduct a detailed task analysis to identify all roles, hours, and skill requirements

A task analysis identifies every function that must be performed, which informs how many staff members with what skills are needed for each shift.

When managing contracted temporary staff at an exhibition, which document is MOST essential to establish expectations and protect both parties?

Answer: A detailed staffing contract specifying roles, hours, pay rates, conduct standards, and termination clauses

A formal staffing contract prevents disputes by clearly documenting all obligations, compensation terms, and performance standards for temporary workers.

Which approach to volunteer management BEST improves retention and performance at recurring annual exhibitions?

Answer: Recognizing contributions, providing role variety, and soliciting post-event input

Recognition, role diversity, and feedback loops increase volunteer satisfaction and commitment, driving higher retention for future events.

An exhibition is operating in a city with a strong union presence. Which action should the exhibition manager take early in the planning process?

Answer: Review applicable labor union contracts and engage union stewards to understand work rules

Understanding union jurisdictions, work rules, and overtime requirements early prevents costly violations, delays, and labor disputes during move-in/out.

What is the purpose of a staffing 'run-of-show' document for exhibition workers?

Answer: A detailed timeline assigning specific staff to specific tasks at specific times throughout the event

A run-of-show document serves as the operational master schedule, ensuring every team member knows exactly where to be and what to do at each hour.

Which factor is MOST important when selecting a staffing agency to provide temporary exhibition workers?

Answer: The agency's experience with events, their screening processes, and client references

An agency's event-specific experience and vetting process determines the quality and reliability of workers provided, directly impacting event execution.