CELSA - Combined English Language Skills Assessment Completing Conversations Questions and Answers

Question 1

Speaker A: "I'm really struggling to understand this new software. The training session wasn't very clear."
Speaker B: __________

Accepted Answer

"I had the same problem. Maybe we could try to figure it out together after lunch?"

Answer

"You should have paid more attention during the training."

Answer

"I understood it perfectly. It's actually very simple."

Answer

"The IT department is responsible for software training."

Question 2

Customer: "Excuse me, the item I ordered online arrived damaged. This is very disappointing."
Employee: __________

Accepted Answer

"I'm very sorry to hear that. Let me look up your order so we can send you a replacement right away."

Answer

"You'll have to contact the shipping company about that."

Answer

"That happens sometimes with online orders."

Answer

"Do you have proof that it was damaged when it arrived?"

Question 3

Manager: "Your report was very thorough, and I appreciate the detailed analysis."
Employee: "Thank you. I wanted to be sure I covered all the key data points."
Manager: "You certainly did. __________"

Accepted Answer

"However, for the next report, let's focus on summarizing the key findings on a single executive summary slide to make it more digestible for the leadership team."

Answer

"In fact, it was probably too long for the presentation."

Answer

"Therefore, everyone else's report looked incomplete by comparison."

Answer

"Why did you spend so much time on it?"

Question 4

Speaker A: "Based on my research, I propose we shift our marketing budget entirely to digital platforms."
Speaker B: __________

Accepted Answer

"That's an interesting perspective, and I agree that digital is crucial. However, I'm concerned that abandoning print entirely could alienate a key demographic. Could we perhaps test a 70/30 split first?"

Answer

"That's a terrible idea. You're completely ignoring our traditional customer base."

Answer

"Fine, whatever you think is best."

Answer

"I already told you last week that digital-only is too risky."

Question 5

Friend 1: "I can't believe I have to work this weekend. I was really looking forward to the street festival."
Friend 2: __________

Accepted Answer

"Oh, that's really frustrating. I'm sorry you have to miss out."

Answer

"Well, at least you're getting paid overtime."

Answer

"That's a shame. I'll be sure to take lots of pictures for you."

Answer

"I have to work this weekend too, so it could be worse."

Question 6

Interviewer: "That concludes my questions. Do you have any questions for me?"
Candidate: __________

Accepted Answer

"Yes, I do. Could you describe what a typical day looks like in this role and what the team's biggest priorities are for the next six months?"

Answer

"No, I think you've covered everything."

Answer

"What is the salary for this position?"

Answer

"How much vacation time would I get?"

Speaker A: "I'm really struggling to understand this new software.The training session wasn't very clear."Speaker B: __________

Speaker A: "I'm really struggling to understand this new software.
The training session wasn't very clear."
Speaker B: __________