CELPIP Listening: Problem Solving Conversations 5

Question 1

A student tells an advisor their class schedule has two courses at the same time. The problem is best described as:

Accepted Answer

A scheduling overlap that must be fixed

Answer

Two courses meeting at the same time create a scheduling overlap the advisor must resolve.

Question 2

A speaker says, 'Let's see if there's a way around this.' What is the speaker's intention?

Accepted Answer

To find an alternative solution

Answer

'A way around this' signals the speaker wants to find an alternative solution.

Question 3

A customer's internet keeps disconnecting. Which proposed step is a logical first solution?

Accepted Answer

Restarting the modem or router

Answer

Restarting the modem or router is a standard first troubleshooting step for connection issues.

Question 4

When a manager says, 'I appreciate your patience while we sort this out,' the tone is:

Accepted Answer

Polite and reassuring

Answer

Thanking someone for their patience while resolving an issue conveys a polite, reassuring tone.

Question 5

A guest reports that their hotel room was not cleaned. The most appropriate solution is to:

Accepted Answer

Send housekeeping to clean the room

Answer

Sending housekeeping directly resolves the complaint about an uncleaned room.

CELPIP Practice Test