CELPIP Listening: Problem Solving Conversations 4

Question 1

A passenger discovers their flight is delayed by four hours. What problem-solving option might an agent offer?

Accepted Answer

Rebooking onto an earlier flight

Answer

Rebooking onto an earlier flight is a realistic solution an airline agent could propose.

Question 2

A speaker says, 'I'm afraid that won't be possible.' What is being communicated?

Accepted Answer

A polite refusal

Answer

'I'm afraid that won't be possible' is a polite way to refuse a request.

Question 3

When a co-worker says, 'Could we reschedule the meeting to Thursday?', the problem most likely involves:

Accepted Answer

A scheduling conflict

Answer

Asking to move a meeting indicates a scheduling conflict needs resolving.

Question 4

A customer says the delivered sofa has a large tear. The best solution the company might offer is:

Accepted Answer

A replacement or repair of the damaged sofa

Answer

Replacing or repairing the damaged sofa directly addresses the customer's complaint.

Question 5

Which expression shows that a listener fully understands the problem before responding?

Accepted Answer

'So, if I understand correctly, the package never arrived?'

Answer

Paraphrasing with 'if I understand correctly' confirms comprehension of the problem.

CELPIP Practice Test