CELC Emotional Intelligence in Coaching 2

Question 1

A coaching client consistently interrupts others in team meetings and dismisses feedback. Which EI competency is most underdeveloped?

Accepted Answer

Self-regulation

Answer

Self-regulation governs impulse control and the ability to pause before reacting, both of which are deficient when someone interrupts and dismisses input.

Question 2

In Goleman's EI model, 'service orientation' is a sub-competency of which domain?

Accepted Answer

Social awareness

Answer

Service orientation—anticipating, recognizing, and meeting stakeholder needs—falls under the social awareness domain in Goleman's framework.

Question 3

A client reports feeling 'fine' yet displays clenched fists and a tight jaw during sessions. The most EI-informed coaching response is to:

Accepted Answer

Gently name the observed physical cues and invite reflection

Answer

Naming somatic cues without judgment invites the client to bridge the gap between stated and felt emotion, deepening self-awareness.

Question 4

Which technique best helps a leader client build empathy toward a difficult direct report?

Accepted Answer

Role reversal perspective-taking exercise

Answer

Perspective-taking through role reversal activates empathic understanding by cognitively placing the client in the other person's experience.

Question 5

A senior executive wants to improve their influence with the board. From an EI standpoint, the coach should first explore the client's:

Accepted Answer

Ability to read the room and manage impressions

Answer

Influence at the board level depends heavily on social awareness—reading group dynamics—and impression management, both EI-rooted competencies.

(CELC) Certified Executive Leadership Coach Practice Test

(CELC) Certified Executive Leadership Coach Practice Test

CELC Emotional Intelligence in Coaching 2