CELC Emotional Intelligence in Coaching 2

Question 1

A coaching client consistently interrupts others in team meetings and dismisses feedback. Which EI competency is most underdeveloped?

Accepted Answer

Self-regulation

Answer

Empathy

Answer

Social awareness

Answer

Self-motivation

Question 2

In Goleman's EI model, 'service orientation' is a sub-competency of which domain?

Accepted Answer

Social awareness

Answer

Self-management

Answer

Self-awareness

Answer

Relationship management

Question 3

A client reports feeling 'fine' yet displays clenched fists and a tight jaw during sessions. The most EI-informed coaching response is to:

Accepted Answer

Gently name the observed physical cues and invite reflection

Answer

Accept the client's verbal report and move on

Answer

Point out the contradiction and demand honesty

Answer

Reschedule when the client is in a better emotional state

Question 4

Which technique best helps a leader client build empathy toward a difficult direct report?

Accepted Answer

Role reversal perspective-taking exercise

Answer

Reviewing the direct report's performance metrics

Answer

Practicing assertiveness scripts for future interactions

Answer

Reframing the direct report's behavior as a personality flaw

Question 5

A senior executive wants to improve their influence with the board. From an EI standpoint, the coach should first explore the client's:

Accepted Answer

Ability to read the room and manage impressions

Answer

Presentation skills and data literacy

Answer

Track record of financial results

Answer

Relationship with the board chair only

Question 6

The 'amygdala hijack' concept introduced by Goleman describes:

Accepted Answer

A rapid emotional response that bypasses rational thought

Answer

A deliberate emotional manipulation tactic

Answer

A coaching intervention for trauma survivors

Answer

Chronic emotional suppression in leadership roles

Question 7

When using an EI 360-degree feedback tool in coaching, the primary purpose is to:

Accepted Answer

Surface gaps between self-perception and others' perceptions of EI behaviors

Answer

Create a performance evaluation record

Answer

Compare the client against industry benchmarks

Answer

Replace the need for coaching sessions