CEH Laundry and Linen Management 5

Question 1

A linen management audit reveals a high 'linen shrinkage' rate. Which is the LEAST likely cause?

Accepted Answer

Excessive washing temperature causing fabric breakdown

Answer

While heat can damage linen, it does not cause inventory 'shrinkage' — a term used specifically for unexplained losses from inventory, not physical size reduction.

Question 2

When evaluating an outside laundry (OL) contract, which service level metric is most critical to include?

Accepted Answer

Turnaround time, rewash rate, and loss/damage rate guarantees

Answer

Turnaround time, rewash rate, and loss/damage rate are the operational metrics that directly affect linen availability and quality for the hotel.

Question 3

Which symbol on a care label indicates that an item should NOT be machine dried?

Accepted Answer

A square with a circle inside and an X over it

Answer

The international care label symbol for 'do not tumble dry' is a square with an inner circle crossed out with an X.

Question 4

An executive housekeeper notices that sheets are tearing along fold lines after only a few months of use. The root cause is most likely:

Accepted Answer

Consistent over-drying causing fiber brittleness at fold points

Answer

Excessive dryer heat and over-drying cause fibers to become brittle, and the stress concentrates at fold lines, leading to premature tearing.

Question 5

Which practice best supports environmental sustainability in hotel linen operations?

Accepted Answer

Implementing optional linen reuse programs for multi-night guests

Answer

Linen reuse programs for multi-night guests significantly reduce water, energy, and chemical consumption, supporting sustainability goals.

(CEH) Certified Executive Housekeeper Practice Test

(CEH) Certified Executive Housekeeper Practice Test

CEH Laundry and Linen Management 5