CEH Housekeeping Operations Management 5

Question 1

Which housekeeping metric is calculated by dividing the number of rooms cleaned by the total room attendant labor hours worked?

Accepted Answer

Room attendant productivity rate

Answer

The room attendant productivity rate measures how many rooms are cleaned per labor hour, helping managers evaluate staffing efficiency.

Question 2

A property experiences a bedbug infestation in a guest room. What is the FIRST action a housekeeping manager should take?

Accepted Answer

Quarantine the room, notify management, and contact a licensed pest control professional

Answer

Bedbugs require immediate quarantine of the affected room and professional treatment; self-treatment is ineffective and can spread the infestation.

Question 3

What is the purpose of a 'courtesy call' made by housekeeping to occupied rooms?

Accepted Answer

To offer service, confirm guest needs, and build rapport

Answer

Courtesy calls allow housekeeping to proactively offer service, identify any needs, and improve the guest experience during their stay.

Question 4

In a union hotel environment, which document governs the specific duties and work rules for room attendants?

Accepted Answer

The collective bargaining agreement (CBA)

Answer

The collective bargaining agreement between the employer and the union specifies work rules, pay rates, duties, and grievance procedures for covered employees.

Question 5

Which technique is recommended when cleaning a guest bathroom to prevent cross-contamination between surfaces?

Accepted Answer

Clean from the cleanest to the dirtiest surfaces using designated cloths

Answer

Cleaning from cleanest to dirtiest surfaces with designated cloths prevents transferring contaminants from soiled areas (e.g., toilet) to cleaner ones (e.g., sink).

(CEH) Certified Executive Housekeeper Practice Test

(CEH) Certified Executive Housekeeper Practice Test

CEH Housekeeping Operations Management 5