CEH Housekeeping Operations Management 4

Question 1

Which type of floor care method uses a high-speed buffer to restore shine to hard floors?

Accepted Answer

Spray buffing

Answer

Spray buffing applies a small amount of floor finish restorer and uses a high-speed machine to restore gloss between full refinishing cycles.

Question 2

What is the purpose of a housekeeping night audit room status reconciliation?

Accepted Answer

To ensure room status in the PMS matches physical room inspection findings

Answer

Reconciling room status at night ensures the PMS accurately reflects which rooms are occupied, vacant, clean, or out of order before the new day begins.

Question 3

Which pest control approach is considered best practice in a lodging facility's housekeeping program?

Accepted Answer

Integrated Pest Management (IPM) focusing on prevention and targeted treatment

Answer

IPM emphasizes prevention through sanitation, exclusion, and monitoring, with targeted chemical treatment only when necessary, reducing environmental and guest health risks.

Question 4

When a room is classified as 'out of order' (OOO), what operational impact does this have?

Accepted Answer

The room cannot be sold and is excluded from occupancy calculations

Answer

An OOO room is removed from the available inventory, cannot be sold, and is typically excluded from occupancy percentage calculations.

Question 5

A new Executive Housekeeper wants to reduce chemical costs. Which strategy is most sustainable?

Accepted Answer

Implementing dilution control systems and training staff on correct usage

Answer

Dilution control systems prevent overuse of concentrated chemicals and reduce waste, lowering costs while maintaining effectiveness and safety.

(CEH) Certified Executive Housekeeper Practice Test

(CEH) Certified Executive Housekeeper Practice Test

CEH Housekeeping Operations Management 4